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Ordering & Delivery - Info
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Customer Service |
How to order flowers?
Ordering at the Fleurop-Interflora shopping centre is easy. Just follow these seven simple steps:
- Select language
- Choose the country where your flowers are to be delivered.
- Choose your flower gift from the selection of bouquets and arrangements.
- Choose the price category and the delivery date.
- Enter the address of the order recipient and don't forget your message.
- Enter your personal information.
- You will receive an order confirmation on your screen by clicking "purchase".
We will retransmit your order to the nearest independent Fleurop-Interflora florist, which is also your contract partner. We remain at your complete disposal for any additional questions you might have concerning your flower order or any other information you require.
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Important Information:
To process your order on time and without any delay, please make sure you follow these steps with respect to the recipient's address:
- For deliveries to hospitals, please indicate maiden name for married woman and ward and room number whenever possible.The delivery is only granted to the reception desk of the hospital.
- For deliveries to hotels, please indicate room number and name of the guest(s) (maiden name for married woman, group, couple, etc.).The delivery is only granted to the reception desk of the hotel.
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Prices
As one might expect, flower prices naturally fluctuate according to season and region. The price of Fleurop-Interflora bouquets and arrangements is therefore based on the day’s price of the florist shop arranging the delivery.
The prices given in the Fleurop-Interflora Flower Market include the florist’s local delivery charge and local VAT or sales tax. Fleurop-Interflora’s uniform worldwide service charge is EUR 10,00 (depending on the daily currency exchange rate) for deliveries in Belgium, 12,50 EUR for deliveries in another European country and 15 EUR for deliveries in every other country throughout the world.
For your convenience, a currency converter is provided. Please keep in mind that only the following currencies are accepted for credit card charges: EURO, CHF, GBP and USD. If your credit card company invoices in a different currency, they will calculate the price based on their official daily exchange rate.
If the recipient refuses to accept the flowers without any reason, the full charges are due, and will be billed by our florist.
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Credit Card Payment
For your convenience, we have provided you with a Currency Converter. However, only the following currencies are accepted for credit card charges: EURO, CHF, GPB, USD The daily exchange rate will apply if you are charged in a different currency by your credit card company.
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Delivery
Thanks to our unique worldwide marketplace we can deliver your order within hours anywhere in the world! Due to the various time zones & public business hours in individual countries, same day delivery on the date of your order can only be guaranteed under the following conditions:
- The acceptance of your order can be seen individually depending upon receiving-country under holidays and office hours.
- We cannot guarantee deliveries on Saturday afternoons or on Sundays and public holidays. Campgrounds, military bases, boats, sea ports or airports are not guaranteed delivery adddresses.
For special orders or inquiries please contact us.
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Correctness of the delivery address
Please check carefully that the delivery address, including local telephone number, is complete and correct. We cannot accept any liability for late or non-delivery due to an incorrect or incomplete address. To ensure that the florist is able to deliver on time, the following additional information, if available, is, moreover, very helpful:
- For hospital deliveries, the ward, room number or maiden name if recipient gave birth to a baby. The delivery is only granted to the reception desk of the hospital.
- For hotel deliveries, the room number and the name under which the addressee is registered (e.g. group, Mr. and Mrs., etc.). The delivery is only granted to the reception desk of the hotel.
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Order Confirmation
For every order placed, you will receive by email an order confirmation within a few minutes including your order number and detailed information of the purchased product. If you have mentioned your correct email address on the order form, item selected, purchase price, delivery date and the addresses of the sender and recipient will be part of our confirmation.
Please do not hesitate to contact our customer service if you did not receive an order confirmation. |
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